Zendesk Overview

  • www.zendesk.com
  • San Francisco, CA
  • 1001 to 5000 Employees
  • 2007
  • Company - Public (ZEN)
  • Enterprise Software & Network Solutions
  • $1 to $2 billion (USD)

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation ...
Mission: At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy and more productive.

Company Updates

October 19, 2020
KEY NOT FOUND: company-updates.categories.company-news
Multiple crises were affecting our employees. We felt an urgent need to support them. Empathy circles were born: safe spaces where our people could talk and feel safe
Shared image - Empathy circles: from a moment to a movement - Zendesk
Empathy circles: from a moment to a movement - Zendesk
glassdoor.com
September 21, 2020
Back in June our global ProdDev team held a virtual Tech Summit with over 1,000 attendees, 4 keynotes, 91 content sessions, and more. The best part? We've raised money for Black Girls CODE, The Codette Project, and HackYourFuture!!
Zendesk Tech Summit Highlight Reel
glassdoor.com

Zendesk Video

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Zendesk Reviews

4.4
86%
Recommend to a Friend
95%
Approve of CEO
Mikkel Svane
Mikkel Svane
558 Ratings
Featured Review
5.0
Current Employee, more than 1 year

"In it for the long haul"

Jul 20, 2020 - Product in Montreal, QC
Recommends
Positive Outlook
No Opinion of CEO

Pros

The company is generous with its employees (time off, pay, benefits, team building events) Great work-life balance, take the time you need to take care of your life outside of work The employees

Cons

Not enough people speak up when they disagree

Advice to Management

Keep listening to your employees as you do (we really appreciate being heard), don't be afraid to take a stand and be the leader in the industry rather than a follower.
See All 826 Reviews

Diversity & Inclusion at Zendesk

4.4
(156 reviews)

Diversity & Inclusion FAQs

All answers shown come directly from Zendesk Reviews and are not edited or altered.

Does there seem to be diversity at Zendesk?

...Lack of diversity and no career progression...Read More

Read 9 more responses

Zendesk Photos

+ Add Photo
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Zendesk Interviews

Experience
Positive48%
Negative38%
Neutral14%
Getting an Interview
Applied online58%
Employee Referral19%
Recruiter16%
Difficulty
2.8
Average
HardAverageEasy

  1. Featured Interview

    Software Development Intern Interview

    Anonymous Employee in Montreal, QC
    Accepted Offer
    Positive Experience
    Average Interview
    Application

    I applied online. I interviewed at Zendesk (Montreal, QC)

    Interview

    Super cool recruiter and team. The team was super accommodating, scenarios presented were taken from day to day operations. Loved every bit of it. Interviewers focused more on the depth of knowledge and understandings of principals.
    Interview

    Cronjobs vs Message Queues? Which is more efficient

    1 Answers

See All 442 interviews

Zendesk Awards & Accolades

  • Best Places to Work for LGBTQ Equality 2021Human Rights Campaign’s (HRC) Corporate Equality Index2021
  • Fortune 100 Best Workplaces (Medium)Fortune2017
  • 15 Companies With Excellent Work-Life Balance Hiring NowGlassdoor2017
  • The 25 Best Small and Medium-Size Workplaces in the Bay AreaFortune Magazine2017
  • The 30 Best Workplaces in TechnologyFortune2017

Popular Careers with Zendesk Job Seekers

JobsSalariesInterviews

Zendesk FAQ

(48 Questions)

All answers shown come directly from Zendesk Reviews and are not edited or altered.

See questions about:

Does Zendesk offer dental insurance?

...Health and dental insurance....

July 31, 2020

Read more

See 3 more answers

Work at Zendesk? Share Your Experiences

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