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Zendesk Overview

San Francisco, CA (US)
1001 to 5000 employees
2007
Company - Public (ZEN)
Enterprise Software & Network Solutions
$100 to $500 million (CAD) per year
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on ... Read more

Mission: At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy and more productive.

Zendesk – Why Work With Us?


Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support. And they wanted to do it with software that was nice to look at and easy to use.

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Today we're different, but still the same

Since then, the company has grown. The software is now built all over the world, by a growing group of talented, charming people. The offices are bigger and we have real desks, but we’ve held on to the spirit with which we began: be genuine, listen to customers, and keep it beautifully simple.


Keeping it "beautifully simple"

To us, something is beautifully simple when design and function work together to solve a problem. For Arne Jacobsen, that meant making a chair look like an egg. At Zendesk that means taking design elements that people have grown to expect from consumer software and incorporating them into an easy-to-use platform that simplifies the tough work of customer service.


The fastest path to better communication

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps

you get straight to what matters most — better customer service and more meaningful conversations.

Create one beautiful destination for all your customer
self-service needs

Serve up customer service with an online destination for 24/7 support to help your customers answer their own questions. With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.

 

Zendesk is creating a revolutionary customer-centric company full of talented, enthusiastic people who enjoy coming to work every day. We keep sane working hours, while still taking care of business, and believe in being ourselves on and off the job.

Zendesk Reviews

  • Featured Review

    "Constant Change with one goal: more success"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Madison, WI (US)
    Current Employee - Sales Executive in Madison, WI (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than 3 years)

    Pros

    Zendesk continues to be in a 'high growth phase' and has been for years. This gives the company a chance to create new processes, roles, teams, targets, and expectations. The company promotes from within and gives employees the opportunity to jump into jobs they may not have been qualified for outside of Zendesk. The company has incredibly high expectations for each person and the sales quotas are a clear reflection of this.

    The team dynamics and friendly competition is one of the top reasons people can be happy here. Upper Management/Directors encourage you to work together with an incredible amount of autonomy - find out what works and what doesn't. If it doesn't, change it and start over.

    Cons

    Zendesk isn't the same company the founders claimed to have started. It's not an easy-going, laid back, play ping-pong during the day and nap on your break type of organization. It's an organization that is changing so often the team rarely has time to settle into the new changes.

    The amount of change is unlike anything I could have imagined. I am not sure we ever truly let a plan play out and calculate results before implementing something else. Exciting? Yes. Stressful? Yes.

    We run a lean team and rely on everyone to step up. It's hard to hide when sales, support, ops, all need everyone on board and working 100%.

    Advice to Management

    Management should continue to change and push the employees! If something is implemented, let it breathe and wait for results before changing again. On the other hand, the company IPO'd at $15.25/share in 2014 and hit $93/share in 2019. We've also added a few thousand employees and several thousand customers....

See All 535 Reviews

Zendesk Photos

Zendesk photo of: Our new office space
Zendesk photo of: Our people.
Zendesk photo of: Office life in Copenhagen.
Zendesk photo of: Alice in Wonderland themed Holiday Party!
Zendesk photo of: Our people.
Zendesk photo of: Our Office Space
See All PhotosSee All

Zendesk Interviews

Experience

Experience
50%
14%
36%

Getting an Interview

Getting an Interview
57%
20%
15%
3
2
2
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Associate Renewals Manager Interview

    Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Zendesk (Dublin, Co. Dublin (Ireland)) in January 2020.

    Interview

    Quick, efficient and pleasant interview process. Questions were straight forward and relevant, not typical of other tech companies who ask highly irrelevant questions that are designed for no apparent reason.

    Interview Questions

See All 346 Interviews

Zendesk Awards & Accolades

  • Best Places to Work in the Bay Area, San Francisco Business Times, 2014
  • Great Place to Work, Great Place to Work Institute, 2016
  • The Best Cloud Computing Companies And CEOs To Work For, Business Insider, 2016
  • Best Places to Work in the Bay Area, Fortune, 2017
See More

Work at Zendesk? Share Your Experiences

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