Working at Zendesk |

Zendesk Overview

San Francisco, CA (US)
1001 to 5000 employees
Company - Public (ZEN)
Enterprise Software & Network Solutions
$100 to $500 million (CAD) per year
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on ... Read more

Mission: At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy and more productive.

Company Updates


    Multiple crises were affecting our employees. We felt an urgent need to support them. Empathy circles were born: safe spaces where our people could talk and feel safe

  • Back in June our global ProdDev team held a virtual Tech Summit with over 1,000 attendees, 4 keynotes, 91 content sessions, and more. The best part? We've raised money for Black Girls CODE, The Codette Project, and HackYourFuture!!

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Zendesk – Why Work With Us?

Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support by creating software that was nice to look at and easy to use.

Today we're different, but still the same! Since then, the company has grown. The software is now built all over the world, by a growing group of talented, charming people. The offices are bigger and we have real desks, but we’ve held on to the spirit with which we began: be genuine, listen to customers, and keep it beautifully simple.

Yes, work-life balance is a buzzword, but it’s actually a priority at Zendesk. We work very hard, but we also know that our team needs room for family, friends, and themselves to be at their best. That’s why we keep sane work hours so we can pursue our passions outside the office. When we are working we like to have fun! We approach work with passion, focus, and a sense of humor. 

Our Company Blog

At Zendesk, diversity, equity and inclusion are more than buzzwords, and bigger than the bottom line. It’s about our people knowing they’re valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs. Zendesk's various employee resource groups play a vital role in creating communities that bring us together and ensure we feel supported at work.

Diversity, Equity & Inclusion

At Zendesk we are driven by a simple intention: be helpful. Our products make it simple for companies to be helpful to their customers. Social Impact at Zendesk has a similar goal, to make sure our company is helpful to individuals, to communities, and to the planet. By harnessing our people, products, and resources, we commit to being a force for good in the places where we live and work.

Social Impact

Zendesk Neighbor Foundation

Zendesk Reviews

  • Featured Review

    Helpful (1)

    "Constant Change with one goal: more success"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Madison, WI (US)
    Current Employee - Sales Executive in Madison, WI (US)
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than 3 years)


    Zendesk continues to be in a 'high growth phase' and has been for years. This gives the company a chance to create new processes, roles, teams, targets, and expectations. The company promotes from within and gives employees the opportunity to jump into jobs they may not have been qualified for outside of Zendesk. The company has incredibly high expectations for each person and the sales quotas are a clear reflection of this.

    The team dynamics and friendly competition is one of the top reasons people can be happy here. Upper Management/Directors encourage you to work together with an incredible amount of autonomy - find out what works and what doesn't. If it doesn't, change it and start over.


    Zendesk isn't the same company the founders claimed to have started. It's not an easy-going, laid back, play ping-pong during the day and nap on your break type of organization. It's an organization that is changing so often the team rarely has time to settle into the new changes.

    The amount of change is unlike anything I could have imagined. I am not sure we ever truly let a plan play out and calculate results before implementing something else. Exciting? Yes. Stressful? Yes.

    We run a lean team and rely on everyone to step up. It's hard to hide when sales, support, ops, all need everyone on board and working 100%.

    Advice to Management

    Management should continue to change and push the employees! If something is implemented, let it breathe and wait for results before changing again. On the other hand, the company IPO'd at $15.25/share in 2014 and hit $93/share in 2019. We've also added a few thousand employees and several thousand customers....

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Zendesk Photos

Zendesk photo of: Staying connected!
Zendesk photo of: We are strong!
Zendesk photo of: We love to laugh!
Zendesk photo of: Staying classy!
Zendesk photo of: Volunteering!
Zendesk photo of: Zendesk Pride!
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Zendesk Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (1)  

    Associate Renewals Manager Interview

    Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through an employee referral. The process took 2 weeks. I interviewed at Zendesk (Dublin, Co. Dublin (Ireland)) in January 2020.


    Quick, efficient and pleasant interview process. Questions were straight forward and relevant, not typical of other tech companies who ask highly irrelevant questions that are designed for no apparent reason.

    Interview Questions

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Zendesk Awards & Accolades

  • Best Places to Work in the Bay Area, San Francisco Business Times, 2014
  • Great Place to Work, Great Place to Work Institute, 2016
  • The Best Cloud Computing Companies And CEOs To Work For, Business Insider, 2016
  • Best Places to Work in the Bay Area, Fortune, 2017
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