Zendesk Reviews | Glassdoor.ca

Zendesk Reviews

Updated Jul 17, 2019

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Found 440 reviews

4.3
StarStarStarStarStar
Rating TrendsRating Trends
85%
Recommend to a Friend
96%
Approve of CEO
Zendesk CEO Mikkel Svane
Mikkel Svane
361 Ratings
Pros
Cons
  • "Growing pains that you get when a company grows as fast as they are, which is understandable(in 33 reviews)

  • "Could have more competitive benefits (currently no 401k matching of any kind, health plans could be more subsidized and provide better coverage)(in 16 reviews)

More Pros and Cons
  1. "Work hard, zen hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time

    Pros

    If you like a challenge and good software, you'll like zendesk. Sharp, sympathetic people at the top.

    Cons

    Growing pains and internal team collab is variable at best.

    Advice to Management

    Encourage creative and collaborative activities across teams.

    Zendesk2019-01-10
  2. "Fully Supported and Ignited Every Step of the Way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Intern in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk part-time for less than a year

    Pros

    - very structured and detailed internship program with direct manager to report to - definite possibility to kickstart a post-grad career (sales interns are learning a lot of what Sales Development Representatives do) - Everyone is SO nice and friendly - Pay is extremely competitive - Healthy, eco-friendly Snacks/Coffee/La Croix in kitchen

    Cons

    NONE! I feel so happy here and hope to work here post-grad.

    Advice to Management

    None- they really have it figured out here! Panels, Team Meetings, 1 on 1s every week, so much LOVE and SUPPORT!

    Zendesk2019-07-10
  3. Helpful (8)

    "Great company, People Ops team needs work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - People Operations in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zendesk full-time for more than 3 years

    Pros

    Zendesk is an amazing company, great product and the leadership at the very top is smart and passionate. There are a lot of really awesome people that work there that care a lot about doing a good job, as well as being good to each other. It has grown a lot, but still has a great culture.

    Cons

    I would not recommend working in the People Ops team. Things were great until more recently. New leadership was brought in that never worked at a company of our size, and is trying to make it corporate and "operationalize" everything. You can't automate every process, and the focus has changed from taking care of all employees to only management at the top and whatever their pain points are. There has been massive turnover...

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    Advice to Management

    Get involved with the issues going on, don't look the other way. Other orgs are seeing the effects of this. Give these leaders coaching or something to teach them how to be leaders. No one will admit that there's a fundamental problem. People in People Ops are really unhappy and you will have complete turnover if something isn't done. And if these leaders causing the problems aren't willing to change, then they should...

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    Zendesk2019-07-02
  4. "Good place with risks due to wallstreet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Advocate 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Zendesk full-time

    Pros

    Good culture. Friendly co workers. Interesting work. Good benefits. Good potential for advancement. Free beer if you are into that. Depending on the role the pay can be decent. Very support when you have a family or other emergency. Mid level managers are very good with letting the teams know what is coming.

    Cons

    Company seems to be looking at reducing healthcare benefits via HSAs Work life balance is becoming a thing of the past Pay lags behind competitors in most regions Management isn't always on top of what their staff is doing and is often disconnected from the day to day of the staff. The coffee isn't very good. The reality doesnt often match the values.

    Advice to Management

    Listen to your employees more and protect the benefits that they have. Make sure that your employees at all levels and regions are compensated well. Keep up the transparency.

    Zendesk2019-07-17
  5. Helpful (1)

    "Great company to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Professional Services Org in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zendesk full-time for more than a year

    Pros

    Great culture, little tech BS

    Cons

    None that I can think of

    Zendesk2019-06-25
  6. "Great company, great culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than a year

    Pros

    People, organization, culture, and product.

    Cons

    Location and some marketing teams.

    Zendesk2019-06-25
  7. Helpful (3)

    "Details about the office and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time

    Pros

    As of June 12th, 2019... Benefits: -$70 per month phone reimbursement -$120 commuter reimbursement -Free health insurance for cheap plans, very low cost for other plans -ESPP stock purchase plan (15% discount), up to 15% of salary -really good maternity/paternity leave (think it's 4 months or so) -401K plan (horrible match though - see "cons") Office: -snacks, food for basic breakfast (cereal/oatmeal), and...

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    Cons

    Benefits: -Overall, I think the benefits are pretty good. However, the 401K match is absolutely horrible. It's $0.25 for every dollar you contribute, up to 1% of your salary. So, the match is basically nothing. Office: -Not the best part of town. Have to be alert when walking outside. -No dedicated parking. There are parking lots close by for about $15 per day (can use $120 commuter money for this). Most people...

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    Advice to Management

    Seriously, increase the 401K match. 1% is ridiculous. We should be aiming for at least 5%.

    Zendesk2019-06-13
  8. "not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Zendesk full-time for less than a year

    Pros

    - good benefits and a very nice office in London (Paddington). - amazing product . - good people in the DACH team (though worn out by the UK (EMEA) Management.)

    Cons

    EMEA Sales management are not up for the job and not qualified or not bothered to to run an Enterprise business. Brexit spirit in the office (only the Brits can lead???) to work for Salesforce before shouldn't be sufficient to get a job at Zendesk. micro management. no strategy in EMEA. too much admin work.

    Advice to Management

    GO !! (EMEA Sales Management.)

    Zendesk2019-07-05
  9. Helpful (1)

    "Best Job Ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than a year

    Pros

    - Great benefits and hours - Actually pay overtime on long days and extra days - Beer and great snacks! - Awesome coworkers - Great amount of PTO and not hard to take time off.

    Cons

    - Workloads can vary quickly but managers are great in handling these! (minor con)

    Zendesk2019-06-12
  10. "A pretty awesome place to be!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for less than a year

    Pros

    +Great product +Awesome people, fairly good executive team +Pretty good culture still intact for how quickly we're growing +Good work-life balance +Benefits are pretty on-par with other companies

    Cons

    -401k match could be better

    Advice to Management

    -Prioritize some of our initiatives, it seems like we're always having chasing carrot

    Zendesk2019-06-13
Found 440 reviews