Zendesk Reviews

Updated Jul 10, 2020

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4.1
76%
Recommend to a Friend
92%
Approve of CEO
Zendesk Founder and  CEO Mikkel Svane
Mikkel Svane
410 Ratings
Pros
  • "They had an incredibly flexible PTO policy which made work-life balance better than any other company I've worked for(in 99 reviews)

  • "Strict hiring has made for great culture fits(in 44 reviews)

Cons
  • "The company is growing rapidly, which leads to natural growing pains from the employee perspective(in 37 reviews)

  • "They’ve been saying the neighborhood will get better but I have yet to see that(in 17 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (1)

    "Constant Change with one goal: more success"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Executive in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than 3 years

    Pros

    Zendesk continues to be in a 'high growth phase' and has been for years. This gives the company a chance to create new processes, roles, teams, targets, and expectations. The company promotes from within and gives employees the opportunity to jump into jobs they may not have been qualified for outside of Zendesk. The company has incredibly high expectations for each person and the sales quotas are a clear reflection of this. The team dynamics and friendly competition is one of the top reasons people can be happy here. Upper Management/Directors encourage you to work together with an incredible amount of autonomy - find out what works and what doesn't. If it doesn't, change it and start over.

    Cons

    Zendesk isn't the same company the founders claimed to have started. It's not an easy-going, laid back, play ping-pong during the day and nap on your break type of organization. It's an organization that is changing so often the team rarely has time to settle into the new changes. The amount of change is unlike anything I could have imagined. I am not sure we ever truly let a plan play out and calculate results before implementing something else. Exciting? Yes. Stressful? Yes. We run a lean team and rely on everyone to step up. It's hard to hide when sales, support, ops, all need everyone on board and working 100%.

    Continue reading
  2. "Great company, very nice people"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Zendesk full-time for more than 3 years

    Pros

    Really good company to work for, growing fast, and people are really nice to help you develop.

    Cons

    Sometimes feels lacking strategy, but that's part of growing pains.

  3. Helpful (1)

    "choose a good office (regional HQ)"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Velocity Account Executive 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Zendesk full-time for more than a year

    Pros

    good product, good general company direction many people to learn from across the company (global) lots of incentives for sales people known in the tech industry

    Cons

    employees in non-regional HQ offices are pretty much an after-thought unless you have a really strong manager who cares. salary is also not aligned globally

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  4. "Work hard, zen hard"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time

    Pros

    If you like a challenge and good software, you'll like zendesk. Sharp, sympathetic people at the top.

    Cons

    Growing pains and internal team collab is variable at best.

    Continue reading
  5. "Great company, product, culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Zendesk full-time for more than 3 years

    Pros

    Zendesk is a great company to work for. The management team has set a culture of innovation, customer service, simplicity, and diversity & inclusion. Everyone is really nice, works hard to make the best customer experiences (internal and external), and appreciates and values each others' ideas, opinions, and diversity. At Zendesk, you feel like you're valued and making a difference for your company and your customers.

    Cons

    I can't really think of anything.

    Continue reading
  6. "Great!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zendesk full-time for more than 5 years

    Pros

    Awesome pay and environment. Value diversity

    Cons

    Not many cons. Every job has its issues.

  7. "Company who cares for their employees"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than 3 years

    Pros

    Great benefits, great colleagues and great environment.

    Cons

    I honestly don't have any cons in mind. :D

  8. COVID-19

    "Vivid and customer(employee)-first"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Development 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time

    Pros

    Great WFH policy and supportive employee benefits due to Covid-19; When you work with ZD, you don't feel like you are left behind by the team or by the org.

    Cons

    Dental benefit is bit weak locally.

  9. "This company has soul"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than 3 years

    Pros

    Company values are strong - evident from the very top down to the individual level Benefits - Zendesk is constantly refreshing and expanding benefits

    Cons

    The area the SF office is located in can be tough at times, but Zendesk has a number of programs in place to keep employees safe + give back to the neighborhood

  10. "Amazing company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive 

    I worked at Zendesk full-time

    Pros

    Great culture, a lot of opportunities to grow professionally

    Cons

    A lot of changes happen really fast, but it's normal in a company that want to disrupt the market.

Found 524 reviews