Zendesk Reviews | Glassdoor.ca

Zendesk Reviews

Updated Nov 19, 2019

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4.2
79%
Recommend to a Friend
94%
Approve of CEO
Zendesk CEO Mikkel Svane
Mikkel Svane
383 Ratings
Pros
Cons
  • "Growing pains that you get when a company grows as fast as they are, which is understandable(in 34 reviews)

  • "Could have more competitive benefits (currently no 401k matching of any kind, health plans could be more subsidized and provide better coverage)(in 17 reviews)

More Pros and Cons
  1. "Work hard, zen hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time

    Pros

    If you like a challenge and good software, you'll like zendesk. Sharp, sympathetic people at the top.

    Cons

    Growing pains and internal team collab is variable at best.

    Advice to Management

    Encourage creative and collaborative activities across teams.

    Zendesk2019-01-10
  2. Helpful (1)

    "choose a good office (regional HQ)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Velocity Account Executive 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Zendesk full-time for more than a year

    Pros

    good product, good general company direction many people to learn from across the company (global) lots of incentives for sales people known in the tech industry

    Cons

    employees in non-regional HQ offices are pretty much an after-thought unless you have a really strong manager who cares. salary is also not aligned globally

    Advice to Management

    invest in career development for employees in offices other than regional HQs

    Zendesk2019-09-10
  3. Helpful (4)

    "Great Culture. Some Growing Pains."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Analyst in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than a year

    Pros

    Zendesk has a strong culture with great, inclusive people. The focus on Social Impact (both from the employees and CEO) is rare and refreshing in tech.

    Cons

    Long range planning and leadership vision is currently outpacing the employees' ability to execute. This comes as a result of not being able to fill headcount quickly enough and keep up with turnover as the company matures.

    Advice to Management

    Be transparent and open about career opportunities and pacing. Don't advance people into management and senior leadership roles when much of the work on the ground still needs to get done in order for the company to function.

    Zendesk2019-11-06
  4. "Great Environment and growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than 3 years

    Pros

    Great Culture, Great office, Awesome people has a lot more potential than most people look in from the outside.

    Cons

    Growing pains when going Enterprise.

    Zendesk2019-11-19
  5. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Marketing Associate in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than a year

    Pros

    Room for growth, great energy, fast paced

    Cons

    There is a lack of prioritization from leadership at times because of the fast paced culture.

    Zendesk2019-11-14
  6. Helpful (2)

    "Times they are a changing..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Zendesk full-time for more than a year

    Pros

    Realy smart, passionate, people who are willing to help each other out; Stock has climbed significantly over the years, making total compensation extremely attractive; Always thinking about what is going to help drive more value to the customer; Fully stocked kitchen for breakfast and lunch sandwiches;

    Cons

    As the company has grown, and they hired people from Salesforce, Oracle and AWS, the soul and culture of the company has changed; Prioritization is not strong, and you tend to do a lot of busywork, banging out stuff, but not really moving the needle; Way too much focus on execution and not enough on strategy and speaking directly to customers; They say unlimited PTO, but are clear once you start, this is not the... case; They expect you to work on weekend and through holiday periods to get work done; The HQ is in the Tenderloin, and I have seen co-workers getting yelled at, spit, on, sprayed with Mace, punched, threatened with a knife, and on one occasion, a co-worker had to run for his life as shots rang out 25 feet away. This is not a safe place to work. My family refuses to come down to visit, for fear of getting accosted. A lot of turnover as of late, some people leaving on their own accord and others pushed out quietly. Overall experience to date has been highs and lows.....

    Show More

    Advice to Management

    Think back to the kind of company you were trying to create in the early days; Maintain your soul and identity; People are truly afraid of coming to work given the location;

    Zendesk2019-11-20
  7. "Healthy company with a healthy atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than a year

    Pros

    - super talented folks all around - management which is keen to listen to their employees

    Cons

    - no big problems, just small things that come with the scale

    Zendesk2019-11-04
  8. "Great company to work, hard working place that respects personal life and values."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time

    Pros

    - Diversity - Growth opportunities - Global standards and coverage - Strong brand and strategy

    Cons

    - Low comp - Benefits pack - No 401

    Zendesk2019-11-03
  9. Helpful (2)

    "As the company grows, it is getting more political, and less transparent."

    StarStarStarStarStar
     

    I have been working at Zendesk

    Pros

    Good people, good product, and nice work atmosphere.

    Cons

    As the company grows; it loses touch with its roots and core, customer first, people first.

    Advice to Management

    Invest in your people. Don’t lose your soul in the rush to profitability.

    Zendesk2019-11-15
  10. "Good company to improve your big business experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Melbourne
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than a year

    Pros

    Good work environment, getting to big companies level of work and responsibilities

    Cons

    Hard to move up on the career ladder

    Zendesk2019-11-15
Found 480 reviews