Best Employer I've Ever Had - Anonymous employee Zendesk Employee Review

5.0
Nov 27, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Clean, modern facilities. Excellent benefits (401k match of 10% of your total contributions, healthcare, dental, vision, accident, disability, cell phone, home internet, etc are all covered), fantastic base pay and good bonus structure, unlimited PTO, flexible work from home options (one day in-office is encouraged), catered meals one day per week (which is when workers usually go in), snacks and drinks are always available in the kitchen areas to include fresh fruit, packaged hard-boiled eggs, various cheeses, oatmeal, cereal, lots of non-perishables (chips, cookies, fruit bars), bottled drinks (teas, gatorade, pop, etc that include sugar-free options) , and premium coffee/tea. There is a good culture overall including weekly happy-hours where beer and wine is provided as well as occasional parties. Very supportive leadership with minimal drama. I've been impressed with the company overall.

Cons

All issues I've seen are minor and common across the industry. As with all other tech companies, they are currently focused on predominately hiring outside the U.S. which can complicate scheduling due to time zone differences and local holidays, resulting in late or early meetings on occasion. Don't expect leadership to rubber stamp budget requests either; any asks will be heavily scrutinized.

Explore other reviews about Zendesk

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, good work life balance, excellent team mates, Everyone is focused on extremely bright solutions-oriented collaboration.

Cons

Many systems to learn, but this is true for any large company.

2.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

The people you work directly with are nice and the unlimited PTO was nice, and everyone was very chill about you taking time off when you needed.

Cons

It used to be a pretty good place to work but then after Zendesk got acquired everything slowly got worse and worse culture-wise. There were also multiple layoffs and re-orgs that caused a lot of confusion and cognitive debt, all the while management was still expecting more productivity somehow???? With layoffs practically every year and veiled threats about having to use AI more (more how?! There was no direction), working there kind of felt like working with a gun to my head.

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