Zendesk, one of those companies where you can see yourself stick around. - People Team Zendesk Employee Review

5.0
Nov 24, 2021
Recommend
CEO approval
Business outlook

Pros

-I've been with the company over 6 months now, and genuinely everyone I've met have been super nice, helpful and respectful. - The company cares about work-life balance. Taking PTO is not frowned upon. They implemented "recharge fridays" every second Friday of the month from Sept through Dec 2021. This was awesome. - I've seen more diversity at Zendesk than at many previous companies I've been at. - Benefits are nice, there's a variety of monetary benefits, and the good news is that it gets better every year. I.e. they implemented a performance bonus, which wasn't there before. - They have budgets for home office supply reimbursement - We received extra $$$ on our Nov paycheck to spend against wellness related things. Nice thought instead of sending useless physical goods. Our CEO is actually pretty cool and funny.

Cons

- Like any company that is growing fast, sometimes the company will put more emphasis on growth, maybe too much at times. I must say, work-life balance has been great for me here and the people too. Not much I can say about that. - The company needs to improve the RSUs if we want to be competitive with bigger tech companies.

Explore other reviews about Zendesk

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, good work life balance, excellent team mates, Everyone is focused on extremely bright solutions-oriented collaboration.

Cons

Many systems to learn, but this is true for any large company.

2.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

The people you work directly with are nice and the unlimited PTO was nice, and everyone was very chill about you taking time off when you needed.

Cons

It used to be a pretty good place to work but then after Zendesk got acquired everything slowly got worse and worse culture-wise. There were also multiple layoffs and re-orgs that caused a lot of confusion and cognitive debt, all the while management was still expecting more productivity somehow???? With layoffs practically every year and veiled threats about having to use AI more (more how?! There was no direction), working there kind of felt like working with a gun to my head.

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