Discounts and nice coworkers, but challenging management role - Manager WHSmith Employee Review

Thank you for taking the time to share your experience. We’re glad to hear you valued the team around you and the colleague discounts, but we’re concerned by your comments about the level of support you received in a management role. Stepping into management should come with clear guidance, structured training, and ongoing support—especially when dealing with serious situations like store incidents or staffing challenges. It’s disappointing to hear that you felt left to manage these pressures alone, and that communication and assistance from senior leadership did not meet expectations. We also recognise your point regarding the balance between responsibility and compensation. Feedback like this is important as it helps highlight where we need to better align pay, workload, and support for our managers. Your experience with resourcing and workload is equally important. Ensuring stores are appropriately staffed and that expectations are realistic is something we continuously review, and your comments reinforce how critical this is. We appreciate your honesty and the contribution you made during your time with us. Your feedback will be shared with the relevant teams to help drive improvements in manager support, communication, and working conditions.