Aug 20, 2014
Venterra Realty Response
11yThanks so much for your review. We're sorry to hear that you wouldn't recommend us at this point, and want to make sure that we are doing what we can to turn that around.
There can definitely be ups and downs in leasing commissions due to a number of different factors. Unfortunately, some of these can be difficult for us to control, but providing fair hourly pay certainly can be. While some communities do utilize a time clock in order to track hours, this isn't the standard at all of our communities at this point. Regardless of if such a device is in place or not, you should absolutely be being paid for all of your hours worked. Although overtime pay is atypical for our inside staff roles, your hours throughout the week should be balanced to compensate for any additional time you have worked to ensure that you are always being paid appropriately and fairly. If this is not the case please be sure to bring this to the attention of your onsite or regional manager as soon as possible so that we can resolve the issue immediately.
Just like you should be compensated fairly for your work done so should our Cares Team! Please be sure to speak up to your Property Manager if you feel like you have a Cares Team in place that isn't doing their part to make your community the best it can be.
Thank you again for taking the time to speak up and share your thoughts!