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      Unilever

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      Unilever reviews

      Customer Service Analyst - Customer Service Analyst Unilever Employee Review

      3.0
      May 25, 2017
      Customer service analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Ability to work from home; flexible hours; new, modern building with game room and free ice cream; sit/stand desks with ergonomic chairs; friendly co-workers; half-days on Friday during summer; end of year bonus; good company values; holiday party

      Cons

      End-of-year calibration where managers are required to assign each worker a ranking that operates on a bell curve, resulting in good workers being let go for "low performance" and causing employees to work against each other to get ahead; usually a round of layoffs every 2-3 years; shifting focus of company objectives from year to year; only paid for 37.5 hours a week when usually working 40+, inconsistent training/onboarding for new hires; cancelling holiday party or other social events due to budget cuts; difficult to get promoted to management level unless part of Future Leaders program or ex-military

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      Unilever Response
      9y
      Hi. Thank you very much for your review and comments - your feedback is very much appreciated. It's great to see that you mention our flexible working approach and company values as particular positives. We will ensure your points around end of year calibration, feedback and progression opportunities are passed on to the respective teams. We hope your current role is proving successful and wish you all the best.

      Explore other reviews about Unilever

      5.0
      Jan 22, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Love the people, great mentors, wonderful team members. Very welcoming office and great relationships. I love coming to work!

      Cons

      Under resourced and underpaid for the skills I bring to the table, which contributes to retention issues

      4.0
      Jun 19, 2026
      Associate procurement manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people, strong brands, and a lot of ownership. I’ve had opportunities to manage large spend portfolios, lead cross-functional projects, and work with teams across Supply Chain, Finance, Quality, and R&D. The company invests in development and provides exposure to senior leadership that can help accelerate your career.

      Cons

      Performance and rewards don’t always feel aligned. High performers can sometimes feel underappreciated, and career advancement can be slower than expected due to organizational complexity and internal politics. Decision-making can also take longer than it should because of the number of stakeholders involved.

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