working at USAA - Member Service Representative USAA Employee Review

everything is based on a metrics system,everything from you AHT (average handle time),compliance,adherence,survey scores,and god for bid if you need to go into aux 5 for a bathroom break,you are allowed only 7 minutes.everything over that they require you to use your PTO.Very stressful Environment,with a very high turn over rate,And as far as supervisors good luck on finding one for assistance if you work on sundays and mondays,There were times i had to put a member on hold and walk to the other side of the building for assistance,And if you call the help line too much you are also reprimanded for it.They want you to put the members first but reprimand you if your on the phone too long with them,My mental health and stress level was really high while employed there,Unless your licensed for insurance which is a less stressful position, stay away from the banking side of it.