If you want security and joy, look elsewhere - Claims Examiner USAA Employee Review

My opinion: Quality training is nearly non-existent. New employee turnover is very high. Work schedules are often changed within months of hiring new employees in wihtout regard to the promises made to them. Pay is nowhere near as competetive as it used to be. Benefits have been slashed. USAA has contracted with a new health insurer that is known for delys, denials, and is the subject of many lawsuit for benefits denials. Underwriting doesn't appeart to know what it si doing. It continues to insure incredibly high risks, and cancels customers for minor losses. Managers are hired in accordance with DEI principals, not merit, resulting in a level of management that has no idea what it is doing. Middle management, Directors, are under intense pressure anmd turnover is exceptionally high. Lolw level executive management can be downright malicious to imrpess their bosses. Midlevel executive management appears to be just trying to keep their jobs and change directions frequently. High-level executive leaders are almost completely insulated from the employees. They do not address employee concerns. They appear to just be trying toi maximize profits to maximize their bonuses. The Board of Directors is NEVER heard from. An employee may wonder if there even is a Board of Directors. They are just absent from view. Employees have lost trust in USAA leadership. And the USAA's Bopard of Directors just doesn't care.