Pros
good coffee. cafeteria staff are awesome....but they're contractors. free parking.
Cons
If you are a well educated, licensed P&C Claims Adjuster with 5+ years experience handling complex liability BI UM UN injury claims, please understand, USAA doesn't give a rats. All Adjuster I's, II's, and Examiners are seriously considered "call center based employees" with the same performance metrics used at places such as a QVC Call Center, Sprint, Verizon, and all other no-experience-required call centers. Please don't expect to be respected for your education or experience or for your ability to communicate and diffuse explosive conversations successfully. All of that literally doesn't matter to USAA if you show a "trend" (two or more times per week) of (and I'm not joking) being 5-10 minutes late returning from lunch. Doesn't matter if you stay late and do OT and don't get paid for it to make up the time, no no no.....USAA wants fearful automatons that will cower and say "yes sir" and not question anything. Please don't even try to think for yourself and be very ready and willing to be humiliated by being "written up" for petty nonsensical bull well-tolerated at your level of profession such as (and I'm not joking here either) spending more than 3 minutes at a time unavailable to take incoming calls. USAA does not care if Mrs. Smith just reported a new claim where her 16 year old son was ejected from the vehicle and asks you how she's going to start to plan to bury her son. Oh, and that Mrs. Smith's passenger, her son's girlfriend, also was killed and three other vehicles were involved and all drivers have serious injury. Never take time treating Mrs. Smith nor the family of the girlfriend or the injured other drivers with dignity and respect and professionalism that level of claim requires because, remember, you're a "call center representative" and you've got to keep your all-important-nuclear-football-phone-line open "just in case a member needs you." How about Mrs. Smith? She needs me. I'm a licensed P&C Adjuster with a BA degree working towards a MA and SCLA currently helping Mrs. Smith with true human concern, care, compassion, and professionalism that she deserves and NEEDS at this moment. But, when we end our conversation, if I need to be in "aux" (off incoming calls) for more than 3 minutes to document her claim, add all party information that she just gave me, send all compliance letters, set up an inspection, send injury letters and notifications, do a license plate check on the 3 other vehicles so we can ID the owners and insurance carriers, and order the police and speak with Survivor Relations on what we can do to help Mrs. Smith at this tragic time. Well, if you need more than 3 minutes to do all that, you aren't multitasking, you're a slacker, you're violating "core values" by "not being there for the member when they need us" and you can be assured you will be punished. USAA is all talk, yap yap, promise promise and no action. USAA's members deserve better! Don't pee on my shoe and tell me it's raining. Tell me at the start that I"m no more than a QVC call center robot when I am hired and I'll save us both the time and tell you that USAA does not deserve to have me in their employ. Customers of USAA really need to be told what's really going on inside the company; how employees are forced to seem uncaring or short by quickly ending serious conversations because we are all judged on bull metrics that frankly, do not matter. I'm late returning from lunch 10 minutes for 2 days this week. Big whoop! Guess what? All of my members are being cared for, listened to, advocated for, and are not being brushed off because, guess what USAA, I actually care about our members. USAA does not care for me because I'm late retuning from lunch. Wow. Really? OK. Have it your way USAA but have it without me because I'm intelligent, I question status quo, I value human beings over minutes on a clock, and I have a heart filled with compassion and love for our members and respect for my level of professionalism that I have earned and, I'm not being cocky here, USAA: you don't deserve me and you sure as heck don't deserve to call yourselves moral and ethical. Shame on you and all those who drink the kool aid and suffer from chronic sycophantitis. Know what you're getting into folks and know that you will, at one point in your career (1 year, 5 years, even 15 years down the road, be dropped like a rotten hot potato, buried and forgotten about altogether.