Terrible right now. Call center environment. Understaff everything. - Property Claims Adjuster USAA Employee Review

Terrible processes -High expectations for each claim with no time to do it. -Severely understaffed -Impossible to meet goals unless you do 6-8 hours OT, which is not always allowed. -Extremely high demand for work load as their understaffed and undertrained, but your punished for not meeting goals even though it’s out of your control. -Impossible to handle claims volume The claims department is failing due to an insane counterproductive method of handling claims. People are quitting en mass. You are expected to handle 40-80 claims at a time (way above capability) - but you have to spend 24 /40 hours a week answering the phone for members to assist other adjusters on their claim. Those adjusters cannot proficiently handle their own claims because THEIR ALSO answering phone calls for other adjusters. It’s a completely insane counterproductive process, and there’s a VERY easy fix.