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      Overworked and underpaid - Bodily Injury Claims Adjuster USAA Employee Review

      3.0
      Aug 9, 2021
      Bodily injury claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home, good bonus, great co-workers and most managers are good. A fair amount of PTO, and floating holidays.

      Cons

      Overwork the adjusters. Adjusters are just a call center, told to take on the full burden of total loss on top of FNOLs, injury claim reviews. Liability reviews. All that and not one pay increase for the added work load.

      Explore other reviews about USAA

      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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