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      USAA

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      Was great until upper management made terrible changes - Auto Claims Adjuster III USAA Employee Review

      3.0
      Aug 9, 2021
      Auto claims adjuster iii
      Recommend
      CEO approval
      Business outlook

      Pros

      Family and team atmosphere my manager is amazing working from home prior and after covid covid response

      Cons

      Getting cursed out daily by insured and claimants Upper management is far removed from what are doing and are constantly making changes that do not work and create more stress Not enough time in the day to adjust claims when taking so many inbound calls

      Explore other reviews about USAA

      5.0
      Jun 4, 2026
      Sr. inside claims rep
      Recommend
      CEO approval
      Business outlook

      Pros

      I really enjoy the people I work with and it’s a great company.

      Cons

      There not any cons it’s like any other job.

      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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