Longtime employee - Life Associate USAA Employee Review

IT issues are ALWAYS a problem. Seriously a company as large and rich as USAA needs to put money into their phone and computer system that doesn't constantly crash. It is a horrible experience to deal with this on a daily basis. I probably spend more time on the IT Service Desk than I do for my lunches and breaks combined. I hear many complaints about it each day. There is also very little growth opportunity to get off the phones. I can no longer take it. I am tired of being yelled at for stuff I cannot control. They have also significantly cut the bonuses and benefits recently and it keeps going down from there.