Pros
Good Benefit Package Work At Home (thank you COVID) Loyal Customers Are (usually) A Pleasure To Work With
Cons
Upper management doesn't listen. Knee-jerk reactions (orders to stop adjusting and answer random claim calls if more than 10 or 20 people (out of millions of customers) are on hold) cause a massive backlog in ACTUALLY moving claims forward. Out of a 40 hour week, I average receiving 30 to 60 new claims (this is not counting during storm season), while handling 50ish existing claims, and I only have 3 hours a day, 4 days a week, that I'm allowed to actually work on my assigned claims. During the other 28 hours, we're required to answer random incoming status calls for everyone else's claims and we're expected squeeze trying to work on our own claims in-between taking these calls. Adjusters on the floor have been complaining for years that this approach is not working. When we can't keep up, it creates exponentially more work as people call and email more often to figure out why their claim isn't being settled in a timely manner. If you take pride in doing your job well, you're going to be incredibly frustrated and eventually burnt out.