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      Going downhill fast - Manager Operations Support USAA Employee Review

      1.0
      May 17, 2021
      Manager operations support
      Recommend
      CEO approval
      Business outlook

      Pros

      The people, in general, are kind and caring

      Cons

      Everything else: -2020 saw benefits cuts, changes to compensation structure -2021 so far is a forced return to office strategy that is arbitrary, poorly-communicated, and executed inconsistently across the company -Senior Leaders are no longer motivated by the Mission, it is all about the bottom line

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      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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