3.0
Apr 6, 2020
Current employee, more than 3 years
Phoenix, AZ
Recommend
CEO approval
Business outlook
Pros
Incredible benefits. Great pay for extremely easy work (call center).
Cons
Unfortunately the reputation that USAA has for internal growth opportunity is false. As an internal employee, HR is left out of any internal interviews (I've been through many interviews, I know this from experience), giving hiring managers full reign over who to hire. The chosen candidates are almost always friends & family of managers in that particular department. Although some managers are great, others aren't qualified and only received a promotion because of nepotism. If the company would allow HR back into the internal hiring process, USAA wouldn't be losing so many valuable employees.