Pros
Great benefits! Amazing amenities! Top company to work for!
Cons
Total loss is absolutely horrible. If you want to be screamed at, cursed at, degraded, and belittled by members and claimants. It’s the perfect job! You’re gonna be yelled at with all of the above and mostly because the complacent coworker before you screwed up and you can’t fix it bc it’s against their policy and the companies policy. They do not pay enough for the abuse you will get. You’re tied to a phone and every minute of your day is monitored and regimented. Everyone around you is miserable and has seem to given up bc they need the job. Management won’t listen to ideas to fix the issues despite saying their all about innovation. They hide these miserable call center positions by offering amazing amenities like a quiet room where you can actually nap on your break or the energizer room with ellipticals and energy drinks. A Starbucks on campus and a great cafeteria but it does not make up for the awful jobs and angry people you deal with. And don’t dare be late from break or lunch a couple times bc you’ll get put on corrective action plan, actually you’ll be put on a plan for just about anything you do wrong and 2 strikes and you’re gone!! Doesn’t matter how well you do 98% of the time, that 2% will get you fired. Oh and if you’re a disabled vet that needs accommodations due to you’re disability, they’ll say they’ll help you and then you find out you’re getting “punished” and a group of people who have no qualifications to do so will decide whether or not you actually deserve these accommodations. The training is a joke. They train you for what feels like forever and then once your get deeper in the job, you realize it’s far more complicated than they’re training you for and they throw you on the phones and just feed you to the wolves. You have no idea what each call will entail with complicated issues that you can’t fix anyway and asking for help is an even bigger joke because they’ll say, “use your resources from training” which is a 20 page binder of crap that doesn’t make sense and a website that just tells state regulations that make it even more complicated and all the never wants is what they paid for but bc of their policy, they’re screwed and you get the pleasure of telling them no over and over, hence this is where the anger and berating begins...if they didn’t start out angry bc the ppl before you did things wrong. Think twice about promoting out of a job or into a new one. You have to wait 12 Months from the time you graduate training and then apply, people want out of their jobs so bad that hundreds apply for the same job and you’re lucky if they even glance at your application. Any moves that are slightly obtainable are lateral and still call center positions with horrible calls and the same pay. Promoting is so highly spoken of yet absolutely impossible if you don’t meet their exact mold of what they want for the position. So think twice whether or not you want to work for a company who does that to their own vets/military, punishes and fires you for just about anything they want, and tell you they make and take calls to help people but when it comes down to it...you will take call after call after call and expected to just “deal” with the members and not help them all while being humiliated, degraded, belittled, called names, and cursed at for a comp y who could care less about you and when/if you leave, whether by choice or not, just fill your position with another poor soul who has no idea what they’re in for! Good luck!