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      USAA

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      USAA reviews

      Call center environment with good pay but super micromanaged - Member Relationship Specialist II USAA Employee Review

      3.0
      Nov 16, 2012
      Member relationship specialist ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay and benefits, nice building -

      Cons

      Managers and senior managers only care about sales - customer service secondary - they expect perfection which is impossible to achieve - managers out of touch

      Explore other reviews about USAA

      5.0
      Jun 26, 2026
      Manager, contact center
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is sufficient and above Average

      Cons

      Upward movement is based on who you know

      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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