Pros
The company has served in a reasonable capacity working with the military. Military members in the past have been able to count on USAA for support in automobile insurance.
Cons
Childish attitudes, poor management, low morale. Here are some examples: Employees are asked to dress up in demeaning costumes and are issued an "oops" for accidentally reaching internet sites USAA deems inappropriate. The company is full of people ready and willing to stab you in the back just so they can get a small promotion or additional pay as a result. Poor housekeeping--unbelievably the restroom floors are urine soaked most of the time. Interestingly the middle managers (VPs, AVPs) walk through it as if everything is normal. It makes you wonder about their ability to process information and use it appropriately. Company cafeterias would be better if they would eliminate rotten/rotting food. People tend to use USAA as a place for a stopping point until they can find a decent job.