Great Benefits, and Great Bonuses, Call center jobs hard to move out of though - Bank Servicing Specialist II USAA Employee Review

3.0
Dec 11, 2008
Recommend
CEO approval
Business outlook

Pros

- Good pay + bonuses and beneifts - Learn about military and earn a lot of knowledge in your field - Financially Stable company to work for. - Good ethics and integrity when it comes to business decisions - Executive Managment is top notch

Cons

- Very hard to move horizontally, if you start there in the front office or call center you tend to get trained on one skill, limiting your career development - Call center job has a long way out til your finally off the phone, expect to be on the phones for atleast 5 years. - Middle management can be inconsistent, you will get opportunities depending on where you are placed. - Front office jobs do not have much flexibility as they are dictated by the Call volumes.

Explore other reviews about USAA

5.0
Apr 13, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
May 8, 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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