Not all that was promised! - Member Relationship Specialist II USAA Employee Review

The pay, Benefits, and Culture were the best

Micromanaging supervisor, depending on who your supervisor is.

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.