Great benefits but chaotic fraud department management - Fraud Prevention and Detection Specialist II USAA Employee Review

2.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

The company benefits are stellar. You get a pension after 3 years. They match your 401k 2:1. For every 1 dollar you put in they contribute 2 dollars. Vested after 2 years.

Cons

The Fraud department is in complete disarray. 10 people can touch a fraud case. 8 of them can bungle it and if you're the last person stuck cleaning up the mess, but miss something then it's all on you. The issues don't get fixed because the Senior and middle managers just aren't meeting with each other to solve them. Everyone stays in their own little bubble and complains about what the other is doing. They're also currently performance managing people out unfairly because they hired too many people to close the consent order. Now that DJT is in office they know the consent order is going to go away so they're hiring a bunch of 3rd party companies. I'm sure the veterans that served and fought for our country honorably are thrilled to know that incompetent foreigners are mishandling their fraud cases.

Explore other reviews about USAA

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great employee benefits Nice PTO Work life balance

Cons

Nothing to complain, great company to work for

5.0
May 8, 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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