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      USAA

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      Wonderful culture but burdened by admin tasks - Policy Service Manager USAA Employee Review

      4.0
      Jun 1, 2026
      Policy service manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, ok salary, wonderful culture and mission.

      Cons

      A lot of mindless admin work that keeps you from spending time coaching your employees.

      Explore other reviews about USAA

      5.0
      Jun 4, 2026
      Sr. inside claims rep
      Recommend
      CEO approval
      Business outlook

      Pros

      I really enjoy the people I work with and it’s a great company.

      Cons

      There not any cons it’s like any other job.

      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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