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      USAA

      Engaged employer

      USAA reviews

      Great benefits did not overshadow the poor management and culture - Credit Card Specialist USAA Employee Review

      1.0
      Apr 23, 2026
      Credit card specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      They have great benefits and awesome PTO

      Cons

      Worst place I have ever worked! Supposedly they care so much about military, all they care about is money. You get in trouble for staying on the phone to long to help elderly people get into their checking accounts online!

      Explore other reviews about USAA

      5.0
      Apr 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      May 8, 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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