Don't bother - Customer Service Representative Transcom WorldWide Employee Review

1.0
May 29, 2020
Recommend
CEO approval
Business outlook

Pros

Work from home, global opportunities with interesting clients.

Cons

I re-applied to a position that was in briefly with the company before but had to quit because I got sick and was not eligible for FMLA. Shortly after interviewing, I received an offer of employment and communication to expect new hire paperwork shortly. Weeks go by and I don't get it. When I inquire about the status with the start date just a day away, here is the verbatim message reply I received. "Thanks for checking in. As we were entering you into our systems were notified that you previously worked for us. Unfortunately, we are not going to be able to move forward with employment at this time. "

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Transcom WorldWide Response
6y
We regret that you had this frustrating experience and we will use your feedback to improve our processes. Typically, at the time we extend an offer of employment, our recruiters will explain the onboarding steps and important deadlines to complete the offer paperwork, usually 24 hours in the USA. We encourage any new employee who has concerns during this time-sensitive onboarding period, to ask questions so our team can assist. A former employee who resigns without the required notice to remain eligible for rehire is usually identified before an offer of employment would be extended. It sounds like, as the result of a technical issue, this was not the case in your unusual situation. Again, we apologize for the inconvenience and appreciate your interest in returning to our company. Thank you for taking the time to share your feedback so we may utilize this information to prevent this from happening in the future.

Explore other reviews about Transcom WorldWide

5.0
Apr 30, 2026
Recommend
CEO approval
Business outlook

Pros

great leadership and coaching opportunities. move up quickly.

Cons

had to work on weekends so i wish they can give us weekends off.

1.0
May 27, 2026
Recommend
CEO approval
Business outlook

Pros

There were no pros for working for this company.

Cons

There is no HR number to call and everything is based on a ticket. Training is very fast paced and attendance is docked for every minute you are late including when there are issues with their system and managers will send you a write up without coaching that you either accept or dispute. Its an awful company to work for all in all. Run dont walk away.

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Transcom WorldWide Response
4d
Thank you for sharing your experience with us. We apologize that we fell short of your expectations and will take your feedback into consideration as we strive to improve.
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