Does Transcom WorldWide pay their employees well?

According to anonymously submitted Glassdoor reviews, Transcom WorldWide employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Transcom WorldWide. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Transcom WorldWide?

40% of Transcom WorldWide employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Transcom WorldWide 2.8 out of 5 for work life balance, 2.7 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Transcom WorldWide?

Customer Service Representative (390) , Customer Service Representative (CSR) (181) , Technical Support Representative (83) , Technical Support (63) , Team Leader (56) , Customer Service Agent (44) , Technical Support Advisor (44) , Tech Support (28) , Technical Support Specialist (27) , Tech Support Representative (23) , IOS Technical Support Advisor (20) , Call Center Agent (19) , Customer Service (18) , Customer Support Representative (16) , Customer Service (CSR) (14)

What are the pros of working at Transcom WorldWide according to real employee reviews?

"Totally work from home which is great" ((in 177 reviews)); "Good benefits as they care for their employees and their families" ((in 87 reviews)); "Great people and friends" ((in 70 reviews)); "Training is good and fun." ((in 69 reviews)); "good colleagues and basically that is it" ((in 60 reviews))

What are the cons of working at Transcom WorldWide according to real employee reviews?

"The salaries are low and you have to work from 6 am till 10 pm depending on your schedule" ((in 140 reviews)); "stressfull no work life balance" ((in 29 reviews)); "Strict on Punctuality Hard to request time off Easy to Cap out and making it hard to progress within the company" ((in 24 reviews)); "No bonuses." ((in 21 reviews)); "Long hours to sit and work" ((in 19 reviews))

What are employees saying about Transcom WorldWide redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Transcom WorldWide redundancy and their outlook for job security at Transcom WorldWide in 2026.

What are the top reviewed Transcom WorldWide locations?

Toronto , Barrie , Winnipeg , Ottawa , Mississauga , London , Windsor , Brockville , St. Catharines , Waterloo , Wawa , Scarborough , Chatham , Hamilton , Pickering , Saint Catharines , Kitchener , Oshawa , Yarmouth , Port Williams , Regina , Fredericton , Saint John , Montreal , Niagara , Midtown Toronto , Toronto

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Transcom WorldWide

Transcom WorldWide Reviews

2.9

40% would recommend to a friend

(2,051 total reviews)

Brian Johnson

45% approve of CEO

32% positive business outlook

Ratings by category

3.4

Diversity and inclusion

2.8

Work/Life balance

2.7

Culture and values

2.7

Career opportunities

2.6

Senior management

2.6

Compensation and benefits

Transcom WorldWide has an employee rating of 2.9 out of 5 stars, based on 2,051 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Transcom WorldWide employee rating is 24% below average for employers within the Human resources and staffing industry (3.8 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Sep 5, 2023

Worst Workplace Environment

Ios technical support advisor

Recommend

CEO approval

Business outlook

Pros

Remote work is a great thing, to some extent. Not great for mental health.

Cons

However, the sheer lack of empathy for the employees, and the inhumane in-between call times really make you feel like you're working at a sweatshop or a stereotypical call centre in a third world country. The production managers mostly don't give a crap even if the world is ending. And Transcom being an "at will" company, can fire you despite valid reasons shown from employee side.

Transcom WorldWide Response

We are always looking for opportunities to utilize employee feedback to improve our ways of working and evolve our processes and policies. Thank you for taking the time to share your feedback.

3.0

Mar 12, 2021

Not good for Canadians

Inbound customer service agent

Recommend

CEO approval

Business outlook

Pros

Great training program and trainers Flexible shift schedules to choose from Working from home (they mail you out a computer and all the hardware and software you will need) Competent HR personal

Cons

No support once you leave Nesting and training Very high stress Very monotonous Canadians have virtually no opportunities for growth. All the jobs that get posted are only for American employees. Only job that ever gets posted for Canadians is entry level customer support. No team leader positions. No HR positions. Nothing. No room for growth whatsoever.

Transcom WorldWide Response

Thank you for your review. We take your experience seriously and will use your feedback to make the employee experience better here at Transcom.

1.0

Mar 14, 2024

Pathetic people that treat you like robots

Applecare at home phone advisor

Recommend

CEO approval

Business outlook

Pros

It is work from home. Hardly matters though.

Cons

Everything is about "metrics". Oh you got a dissatisfaction review by a customer for something that was totally out of your control? It's YOUR fault. They lie on their official work contracts. They write "40 hours" but you're forced by your managers or team leads to sit past your 8 hours if there's another call coming in before your shift ends. So note this. It is okay if you miss your lunches or have them way late if you are on a call, but if you happen to be even a minute or two past your approved break, it will be held against you. This company pretends to be "fun", it actually is not. And it has some of the worst upper management. Just looking for something else and can't wait to get rid of this job.

Transcom WorldWide Response

Thank you for your review and appreciate your feedback. It helps us make better policy decisions and work/life balance for our employees in the future.

Viewing 1 - 3 of 2,051 Reviews

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Jobs at Transcom WorldWide

Technical Support Representative

Technical and Customer Experience Advisor - Work From Home - Canada

Technical Support Representative

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Worst Workplace Environment

Not good for Canadians

Pathetic people that treat you like robots

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