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      TTEC

      Engaged employer

      TTEC reviews

      Beyond My Expectations - Manager TTEC Employee Review

      4.0
      Oct 18, 2014
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Office near my home Provided Career Growth Work Life Balance Provided good bonuses and benefits Complete confidence shown in my work and management style for my team

      Cons

      In my 1st 2 years, did not care about my growth (change of upper management in department paved the way for growth) Operations side, some clients/accounts do not care about people we hire (work schedules were erratic and made employees to have forced PTO without pay)

      avatar
      TTEC Response
      11y
      Hi there! Thanks for your review, we value your input and we'll see what we can do regarding your concern :)

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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