TTEC Manager Reviews

Updated Aug 12, 2020

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3.2
58%
Recommend to a Friend
70%
Approve of CEO
TTEC Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
441 Ratings
  1. "Amazing company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time for more than 3 years

    Pros

    Full time hours Monday to Friday Flexible when it comes to appointments

    Cons

    Don't have any cons to list

  2. "Good salary, messy HR"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Montreal, QC
    Recommends

    I worked at TTEC full-time for less than a year

    Pros

    Great salary for a call center.

    Cons

    High stress level due to metrics, but manageable. Rotational work schedule. HR Team takes a long time to resolve internal requests.


  3. "Good for youngsters with no experience"

    3.0
    Current Employee - Customer Service Representative (CSR) 
    Disapproves of CEO

    I have been working at TTEC full-time

    Pros

    Colleagues and location of the building, easily accessible

    Cons

    Workplace not well maintained and no employee perks or on site entertainment

  4. "GOOD"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TTEC full-time for less than a year

    Pros

    Nice working environment, great training, friendly staff, good Salary depends on the campaign.

    Cons

    Sometimes lack of support, pressure.

    TTEC Response

    July 28, 2020Social Media Marketing Specialist

    Thank you for your thoughtful and balanced review of TTEC. We take these comments to heart and seek to provide the best working experience for our employees. We wish you all the best in your career.

  5. Helpful (1)

    "Was awesome at the beginning but...."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Montreal, QC
    Doesn't Recommend
    Negative Outlook

    I worked at TTEC full-time for more than a year

    Pros

    I had a really awesome team

    Cons

    NEVER a raise, regardless of how long you work there

    Continue reading

    TTEC Response

    July 28, 2020Social Media Marketing Specialist

    Thank you for your honesty! We always welcome suggestions that can help us become better as a company.

  6. Helpful (1)

    "positive overall"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Operations Manager in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time for more than 3 years

    Pros

    good chance to progress , fast paste and employee focus

    Cons

    lots of changes and need to adapt

    TTEC Response

    March 24, 2020Social Media Marketing Specialist

    Thank you for your testimonial! We work hard to be the best for everyone in our team.

  7. "Customer Service Representative"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend

    I worked at TTEC full-time

    Pros

    The people there are great

    Cons

    low pay for the type of job, no flexibility

  8. "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 

    I have been working at TTEC full-time for more than a year

    Pros

    Good working environment, nice people, well-organized

    Cons

    Not many opportunities to achieve a higher level

  9. "Overall Good Place to work at."

    3.0
    Former Employee - Customer Service Representative in Charlottetown, NL
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at TTEC full-time for more than a year

    Pros

    Flexible working hours and good working environment

    Cons

    Job can be draining at times and you have targets to meet that are sometimes beyond your control

    TTEC Response

    February 27, 2020Social Media Marketing Specialist

    Thank you for your thoughtful and balanced review of TTEC and thank you for your recommendation. We take these comments to heart and seek to provide the best working experience for our employees.

  10. "Good place to start"

    4.0
    Current Employee - Customer Service Representative 

    I have been working at TTEC full-time

    Pros

    No stress whatsoever for working there

    Cons

    Difficult to get a promotion

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