TTEC Reviews | Glassdoor.ca

TTEC Reviews

Updated Nov 17, 2019

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3.5
66%
Recommend to a Friend
79%
Approve of CEO
TTEC CEO Kenneth D. Tuchman
Kenneth D. Tuchman
1,456 Ratings
Pros
Cons
  • "o curte trabalhar com call center tbm n(in 94 reviews)

  • "Low pay and limited opportunities for advancement on the WW (formerly Weight Watchers) project(in 80 reviews)

More Pros and Cons
  1. Featured Review

    "Very Smooth Onboarding and delivering on promised benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time for less than a year

    Pros

    Open Book Environment Great People Good compensation and Benefits

    Cons

    Have not found any cons

    TTEC2019-04-11
  2. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fredericton, NB
    Recommends

    I have been working at TTEC full-time for less than a year

    Pros

    You are a person, not just a number. Performance driven. You want treated well, have the good shifts and bonuses. Work hard! Refreshing to see this rather than lazy seniority.

    Cons

    Some late shifts, not a great base salary.

    TTEC2019-05-10
  3. "Customer Representative for Booking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TTEC full-time for less than a year

    Pros

    Great pay, awesome environment, really helpful management.

    Cons

    No schedule flexibility , no part time.

    Advice to Management

    Listen to your employees needs regarding a fixing of schedule.

    TTEC2019-10-29
  4. "Company Review"

    StarStarStarStarStar
    Former Employee - Customer Service Chat Adviser in Montreal, QC
    Recommends
    Approves of CEO

    I worked at TTEC full-time for less than a year

    Pros

    Humane, helpful and considerate company

    Cons

    Sometimes we have to work till late in the night. But aware of this before signing on

    Advice to Management

    na

    TTEC2019-10-02
  5. "Worked customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Chat Associate 
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at TTEC full-time for less than a year

    Pros

    Good team members. Good to start a career. Nice trainee.

    Cons

    Lack of proper management. Hectic work schedule. less pay. lot of pressure.

    Advice to Management

    NA

    TTEC2019-10-17
  6. "I was handling a team of 20."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Lead in Montreal, QC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TTEC full-time for more than a year

    Pros

    Friendly environment and I got to learn a lot from it.

    Cons

    Salary is not competitive.

    Advice to Management

    Employees should be paid according to how much hard work they do. At least it should be competitive.

    TTEC2019-10-01
  7. "This review based on 2 months experience"

    StarStarStarStarStar
    Former Employee - Customer Service Representative 

    I worked at TTEC full-time

    Pros

    *-Good environment. *- Good Colleagues. *-

    Cons

    Worse Mangement, hope they change them. other than that great.

    TTEC2019-09-26
  8. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Montreal, QC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TTEC full-time for more than a year

    Pros

    Friendly coworkers, not very strict

    Cons

    The pay is very low considering work load, hours can be. Bad as wel

    TTEC2019-09-21
  9. "Data Entry"

    StarStarStarStarStar
     
    No opinion of CEO

    I worked at TTEC

    Pros

    Nice work environment Flexible schedule

    Cons

    Bad Management Tasks switched randomly

    Advice to Management

    Care more about employees

    TTEC2019-09-03
  10. "Providing detailed and delightful service to our client's customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fredericton, NB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time for less than a year

    Pros

    Excellent work atmosphere, challenging role with room for advancement.

    Cons

    Contact centre environment requiring employees to be diligent with their work schedules, breaks and vacation planning.

    Advice to Management

    Keep up the great work!

    TTEC2019-08-16
Found 3393 reviews
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