Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2402) , Customer Service Representative (CSR) (815) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"The work from home is great!" ((in 976 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 659 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 424 reviews)); "Great Culture and Values." ((in 230 reviews)); "Work environment is good and friendly" ((in 175 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 522 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 494 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 424 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 99 reviews))

What are employees saying about TTEC redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC redundancy and their outlook for job security at TTEC in 2026.

What TTEC locations have received the highest employee ratings?

Halifax , Charlottetown , Orillia , Winnipeg

TTEC Reviews

3.3

55% would recommend to a friend

(11,441 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity and inclusion

3.3

Culture and values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,441 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.5 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

2.0

Jun 13, 2026

Values empathy, but it doesn't match the reality of TTEC

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Company values and implementing empathy into CS.

Cons

All the pros don't reflect the reality, culture, and people that work there.

TTEC Response

8h

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated our focus on empathy and customer service. We also understand your concerns regarding the alignment between our values and your personal experience. Feedback like yours is important and helps us continue evaluating how we support our employees and foster a positive workplace culture. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.

2.0

Jun 13, 2026

Friendly staff but toxic management and poor environment

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Friendly staffs and newbie friendly.

Cons

Toxic management and kept on changing schedules almost every month that will destroy your body clock. Work stations are dusty despite being cleaned by the facilities everyday. Some Team Leads were manipulative and puppets of the supervisors.

TTEC Response

8h

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you found your colleagues welcoming and the environment supportive for new team members. We also appreciate your comments regarding schedule changes, workplace conditions, leadership experiences, and compensation. Feedback like yours helps us better understand the employee experience and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.

5.0

Jun 11, 2026

Remote work is great, but training is lacking

Custiner service representative

Recommend

CEO approval

Business outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

TTEC Response

8h

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.

Viewing 1 - 3 of 11,441 Reviews

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TTEC

TTEC Reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Values empathy, but it doesn't match the reality of TTEC

Friendly staff but toxic management and poor environment

Remote work is great, but training is lacking

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