TTEC Reviews | Glassdoor.ca

TTEC Reviews

Updated Aug 24, 2019

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Found 3400 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
66%
Recommend to a Friend
79%
Approve of CEO
TTEC CEO Kenneth D. Tuchman
Kenneth D. Tuchman
1445 Ratings
Pros
Cons
  • "o curte trabalhar com call center tbm n(in 87 reviews)

  • "Low pay and limited opportunities for advancement on the WW (formerly Weight Watchers) project(in 75 reviews)

More Pros and Cons
  1. Featured Review

    "Very Smooth Onboarding and delivering on promised benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time for less than a year

    Pros

    Open Book Environment Great People Good compensation and Benefits

    Cons

    Have not found any cons

    TTEC2019-04-11
  2. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fredericton, NB
    Recommends

    I have been working at TTEC full-time for less than a year

    Pros

    You are a person, not just a number. Performance driven. You want treated well, have the good shifts and bonuses. Work hard! Refreshing to see this rather than lazy seniority.

    Cons

    Some late shifts, not a great base salary.

    TTEC2019-05-10
  3. "Providing detailed and delightful service to our client's customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fredericton, NB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time for less than a year

    Pros

    Excellent work atmosphere, challenging role with room for advancement.

    Cons

    Contact centre environment requiring employees to be diligent with their work schedules, breaks and vacation planning.

    Advice to Management

    Keep up the great work!

    TTEC2019-08-16
  4. "Great people, high pressure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Montreal, QC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TTEC full-time for less than a year

    Pros

    Great coworkers, fun training, and you'll meet helpful and kind people

    Cons

    the hours were atrocious, pressure by the company to make sales

    Advice to Management

    learn to value your employees

    TTEC2019-08-08
  5. "Good place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Montreal, QC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TTEC full-time for less than a year

    Pros

    People in the office are very friendly and helpful

    Cons

    Schedule can be challenging and tasks repetitive

    TTEC2019-07-11
  6. "Great workplace and training!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Montreal, QC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TTEC full-time for less than a year

    Pros

    Friendly work environment. Theorough training. People/Employee oriented. Great intervention plan and career development plan.

    Cons

    Could be more esthestically pleasing- needs to be refurbished: holes in the ceiling, walls, interior design boost...

    TTEC2019-07-07
  7. Helpful (2)

    "Lies, lies and more lies."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Montreal, QC
    Doesn't Recommend
    Negative Outlook

    I worked at TTEC full-time for less than a year

    Pros

    If you're interested in the wireless industry and like to 1) serve customers and b) use computers, constant learning.

    Cons

    No training program. Forces you to come 20 - 30 early - and without pay - to start their crap computers and work on their crap software. Purposefully isolates employees - mostly immigrants and bullies them for more productivity. Reduces your hours and forces their schedule on you.

    Advice to Management

    No advice needed cause they don't listen. Bullying and arrogance won't hide your incompetence.

    TTEC2019-08-10
  8. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center Customer Service Representative in Fredericton, NB

    I have been working at TTEC full-time for more than a year

    Pros

    Not a bad place to work

    Cons

    Schedule might not be favorable at all times

    TTEC2019-07-17
  9. "Avoid to working in this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Montreal, QC
    Doesn't Recommend

    I worked at TTEC full-time for less than a year

    Pros

    Nothing good in this company

    Cons

    Non-professional managers , low salary and boring environment

    TTEC2019-07-31
  10. "Good Place to get some Canadian experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Corporate Trainer in Montreal, QC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TTEC full-time for more than a year

    Pros

    Great teams Supportive Supervisors Benefits Annual events Tuition coverage for employees

    Cons

    Minimum pay rate with no or little advancement options No bonus / career development structure

    Advice to Management

    Invest in your employees and treat them human

    TTEC2019-07-08
Found 3400 reviews