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      Sutherland

      Engaged employer

      Sutherland reviews

      Unorganized - Customer Service Representative Sutherland Employee Review

      2.0
      May 1, 2018
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is decent, the food trucks are good and your co workers are nice but that’s about it outside of the building looks like section 8

      Cons

      Training went from 3 weeks to 6 weeks and even though they tell you not to worry about ocp and to just do your best and it’s not about how many cases you solve but they will let you go because of your stats. Someone who was in my training class broke all of the policies and was obnoxious throughout the training and HR didn’t let him go. His mom worked in a different department so there was a lot of sympathy for him but screw everyone else. He would go across the street with HR to snitch about whose hurting his “feelings” ..... a lot of favoritism and no job stability I was only there for 6 months and I was out

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      Sutherland Response
      8y
      Thank you for sharing your feedback. It’s important to us, and we’re sorry to hear about your frustration and your experience. Our goal is for our employees to work on interesting projects, grow their own way, and be themselves. Perhaps we can learn from your experience. Despite these circumstances, we value your opinion and would welcome your perspective. Please direct your feedback and suggestions to hrusa@sutherlandglobal.com. We would love the chance to improve. Thank you.

      Explore other reviews about Sutherland

      5.0
      Jun 5, 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Full time ,equipment provided by company, many different projects hiring. 401k, very hands on company

      Cons

      Depending on the project your on project. On camera with photo taken every 3 mins for remote.

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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