Apr 5, 2018
Sutherland Response
8yThank you for taking the time to share your feedback. We hope that during your time with Sutherland, that you had the opportunity to work on interesting projects, grow your own way, and be yourself.
Customer Service Consultant - Customer Service Representative Sutherland Employee Review
Explore other reviews about Sutherland
5.0
May 21, 2026
Anonymous employee
Former employee, more than 3 years
Recommend
CEO approval
Business outlook
Pros
Remote work, reasonable pay, and flexibility with work scheduling.
Cons
Benefit plans are expensive if you have any dependents on the plan.
1
1.0
Jun 26, 2026
Former employee, less than 1 year
Recommend
CEO approval
Business outlook
Pros
Remote work and great coworkers
Cons
Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.