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      Sun Life

      Engaged employer

      Sun Life reviews

      With better leadership, there would have been clearer defined goals - Anonymous employee Sun Life Employee Review

      3.0
      Apr 14, 2011
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay was fair FT home office No commute

      Cons

      Ongoing staff issues resulted in overload of work which was once the exception became the normal way of working making it difficult to service the client in the matter that they expected and rightly deserved. Also there were no measures inplace to keep and retain talent. Staff felt rather disposable

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      5.0
      Jun 4, 2026
      Intake representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company with excellent benefits. Training and support was outstanding. This was remote work filing disability claims. The job was great.

      Cons

      Contract with VOYA ended and was not rehired with VOYA

      2.0
      May 30, 2026
      Absence member support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Holidays off, okay pay, cross train in other areas that are needed

      Cons

      Managers, doesn’t keep advancement promises, always mentioning room for growth but when the opportunity presents itself they have an excuse for why right now is not a good time to move. Adds training for other departments that are short staffed but don’t compensate for all the different departments calls you are taking. Trying to take PTO is a pain, there are plenty employees so there should be no issues with taking time off

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