Bottom line driven - Customer Services Representative Sun Life Employee Review

1.0
Jul 4, 2015
Recommend
CEO approval
Business outlook

Pros

Seems nice when you first start and then it hits you

Cons

Salaries are not competitive and will only get worse with the focus on keeping #1 status High turnover And therefore always doing double the work however the key is getting this done with absolutely no overtime *in certain business area No recognition for work above and beyond as long as you can breathe and type keep going. The wrong people are in management positions and have not a clue in the world. Senior management doesn't care if the whole office quits as long as the bottom line is strong. Feedback from exit interviews goes in the garbage *wish I was joking The new vision for the company is get it done quicker, cheaper and incorrectly over and over again. The company would rather pay the bright promise service guarantee to clients instead of keep staff and do it right the first time. This ship is sinking all in the name of profits, short term profits that is. This way of running this organization is not sustainable. I thought I would be here for many years and I'm already completely fed up and leaving. Do yourself a favour and choose the other option. I'm not writing this so sun life sees it and wants to change (we all know that will never happen) I'm writing this so that you don't accept a full time position in hell.

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5.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Great company with excellent benefits. Training and support was outstanding. This was remote work filing disability claims. The job was great.

Cons

Contract with VOYA ended and was not rehired with VOYA

2.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Holidays off, okay pay, cross train in other areas that are needed

Cons

Managers, doesn’t keep advancement promises, always mentioning room for growth but when the opportunity presents itself they have an excuse for why right now is not a good time to move. Adds training for other departments that are short staffed but don’t compensate for all the different departments calls you are taking. Trying to take PTO is a pain, there are plenty employees so there should be no issues with taking time off

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