Very poor and uneducated management - Customer Service Agent Sun Life Employee Review

1.0
Apr 26, 2018
Recommend
CEO approval
Business outlook

Pros

the only benefit I would say is the money but only is you are bilingual or for a young person to save money for a better career at college as I did

Cons

management/ very poor and unqualified. management they would screw you up if you complain about their behaviour of if you not agree with their unprofessional attitude. the hours are the worst, sometimes you can work early shift and other weeks night shift, which make it difficult to have any kind of relation outside the work. the sneaky actions of uneducated and management who drop school at 16 years, they are keeling the nature of the job by their sneaky actions. they would highly prefer to work with people who are related to them, so if you are not very well know in Waterford or does not have any referral , no worth try unless if they are really desperate to hire bilingual hostile environment where gossip and bad attitude are highlighted every second. Very sad and ugly faces all around the office. seriously, you will see all kind of people there that you never imagine, physically and mentally

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Pros

Work Life Balance, Salary, Benefits

Cons

Communication channels are ineffective at times.

2.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

Cons

Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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