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      Sun Life

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      Sun Life reviews

      Stats and performance over quality and wellness of employees - Case Resolution Manager At Call Center Sun Life Employee Review

      2.0
      Sep 1, 2017
      Case resolution manager at call center
      Recommend
      CEO approval
      Business outlook

      Pros

      Possible career opportunity Good benefits Good salary Easy to get raises Full time job

      Cons

      Exhausting to another level Focused on performance even if the staff is overworked Praise that they want to offer good service but they care more about reaching the stats than anything else (average call time, adherence to the schedule, product sells rate etc) Anti union memtality Old school mentality Breaks are not enjoyable since you are stressed about logging in and out on time Higher management not aware of staff condition on site or doesnt care

      Explore other reviews about Sun Life

      5.0
      Jun 4, 2026
      Intake representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company with excellent benefits. Training and support was outstanding. This was remote work filing disability claims. The job was great.

      Cons

      Contract with VOYA ended and was not rehired with VOYA

      2.0
      May 30, 2026
      Absence member support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Holidays off, okay pay, cross train in other areas that are needed

      Cons

      Managers, doesn’t keep advancement promises, always mentioning room for growth but when the opportunity presents itself they have an excuse for why right now is not a good time to move. Adds training for other departments that are short staffed but don’t compensate for all the different departments calls you are taking. Trying to take PTO is a pain, there are plenty employees so there should be no issues with taking time off

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