Front-line - Anonymous employee Sun Life Employee Review

3.0
Jun 28, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good health benefits and retirements products as an employee. Cool people.

Cons

As a customer representative you get all the calls, all the complaints and most of the time the blame when something goes wrong. If you are stuck on the late shift ( 4 to 8 PM) good luck finding help when you need to escalate.

Explore other reviews about Sun Life

5.0
Apr 3, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, great work environment,

Cons

sometime layoffs, direct manger could know his people better

1
2.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

Cons

Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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