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      Sun Life

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      Sun Life reviews

      Poor onboarding and highly political culture - Anonymous employee Sun Life Employee Review

      2.0
      Feb 28, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Some good people exist but unfortunately they are less hence can’t survive this siloed environment

      Cons

      If you value your peace of mind and mental health, please steer clear. Environment is highly toxic and operates on ‘tribal culture’ where they protect their own even at the cost of dysfunctionality. Gatekeeping knowledge, hoarding information, Zero documentation is the norm and work culture here. So if you are a new person joining the company, join with the mindset that you are being setup as the fallback guy for this dysfunction. Absolutely NO onboarding/transition support and God forbid if you are a structured, process oriented guy, you will be labelled ‘difficult to work with’ by this tribe.

      Explore other reviews about Sun Life

      5.0
      Jun 4, 2026
      Intake representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company with excellent benefits. Training and support was outstanding. This was remote work filing disability claims. The job was great.

      Cons

      Contract with VOYA ended and was not rehired with VOYA

      2.0
      May 30, 2026
      Absence member support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Holidays off, okay pay, cross train in other areas that are needed

      Cons

      Managers, doesn’t keep advancement promises, always mentioning room for growth but when the opportunity presents itself they have an excuse for why right now is not a good time to move. Adds training for other departments that are short staffed but don’t compensate for all the different departments calls you are taking. Trying to take PTO is a pain, there are plenty employees so there should be no issues with taking time off

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