Claims - Claims State Farm Employee Review

1.0
Mar 24, 2018
Recommend
CEO approval
Business outlook

Pros

Used to have good culture

Cons

Executive leadership is blind to the negative culture they foster. Claims is so compartmentalized that customers have to be put on hold 2-3x to reach the person to need. No accountability. Claims to market to millennials but does not offer them opportunity to succeed instead executive leaders state that they expect to train them and keep them for 5-10 years before letting them go elsewhere. Too much to continue.

Explore other reviews about State Farm

5.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits. Work culture is positive, middle management is generally very employee friendly.

Cons

Executives seem to be less focused on overall employee satisfaction each year.

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

1058
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