Claim Specialist - Claims Specialist State Farm Employee Review

2.0
Jan 25, 2018
Recommend
CEO approval
Business outlook

Pros

Fair pay. No stockholders. Historical good brand with tradition of good customer service.

Cons

Agents are extremely overpaid and overall do very little and have little knowledge about the industry. New CEO has driven the company into a downward spiral to attain unnecessary goals resulting poor underwriting & outrageous premiums. Poor working conditions for micro-managed employees resulting high turnover resulting an overall decline in customer satisfaction.

Explore other reviews about State Farm

5.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits. Work culture is positive, middle management is generally very employee friendly.

Cons

Executives seem to be less focused on overall employee satisfaction each year.

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

1058
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