Look for a job literally anywhere else - Auto Claims State Farm Employee Review

1.0
Jan 4, 2018
Recommend
CEO approval
Business outlook

Pros

Decent pay, decent benefits. Cool looking building in Tempe.

Cons

The best advice I can give anyone looking for a job is stay far away from State Farm. I worked for the company for many years, over 5 years and the company was great at the start. I was extremely excited to be a part of a company that treated their employees so well, that paid well and an overall work environment that was really fun, laid back but taught you a ton and it felt good to be a part of the company. But it started to completely change and crumble, some say it was due to the new CEO but let me tell you what you'd be in store for: non stop calls throughout the day. If you work in claims, you get tasks that get you off of the phones but the way the department schedules people for tasks doesn't make sense to anyone. One person will be on phones ALL day, back to back calls which is extremely draining when dealing with upset customers. And the person next to you will be on tasks ALL day, never making a call the entire day and listening to music and goof off with their cubicle mates. You feel this bitterness because you've been on phones all week and some people have it easy. Management claims tasks are distributed randomly, but that doesn't make sense. Also, do you like starting your work day at 9:00am, they give you a 15min break at 10am, lunch at 11:30 and another 15min break 4:00 and you're off at 5:00pm, not to mention it's your lucky day and you're on phones all day and it's back to back calls. If that sounds like a good day to you, by all means, apply at State Farm if you want to work for a company that cares so little about their employees. They'll pretend to want to hear your thoughts, your opinions. They'll do it to keep you quiet up but will anything change? No. At State Farm, you are just a number. Nothing more. Even if you do a great job, work your butt off and get a promotion, they will take it all away if it's in the interest of the business. I promise you. I saw it done to so many colleagues who also left the company, and it was heartbreaking to see all the work you put in to have it taken away for literally no reason other than "it's just business". Again, if you're okay with that kind of environment and want to be micromanaged and monitored for ever single little thing you do. Apply!

Explore other reviews about State Farm

5.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is very good

Cons

Work can be slow because of red tape in a financial company

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

1058
See reviews by: Helpful|Rating|Date|All