Working off the clock State Farm - Receptionist State Farm Employee Review

3.0
Feb 19, 2009
Recommend
CEO approval
Business outlook

Pros

The pay, education, provide good resources so you can intelligently speak with customers even if you don't have complete knowledge of insurance. Management communicates thoroughly even on things that do not pertain to the job. Customers are generally pleasant due to the excellent customer service they recieve. Compensation is given for each new customer and referral. There is atleast one person in the office who can perform all areas of insurance and banking. Lunch and breaks are given and time off for doctor appointments are taken into consideration. They provide flexability for personal calls within reason. Nice people, pleasant to work with.

Cons

WORKING OFF THE CLOCK. state farm training (not state license) are done on your own time and they send state farm homework (with pop quiz the following day) with you when the work day is through. Home fairs where state farm is present and advertising are also unpaid but mandatory. Management has many opinions and comments relating to how you dress, personal life, and your work performance. Constantly looking over your shoulder. Favortism is a good word to use when describing how some employees schedules are determined. They give unrealistic goals to new hires and say they will be fired if the goals are not reached.

Explore other reviews about State Farm

5.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Very good work life balance

Cons

Wish the 401k matching was stronger

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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