Pros
At the beginning the people were and continue to be the best part of the company, but with ever new change it seems like something dies on the inside. At least some of the managers understand and try to speak up but the people at the top don't seem to listen.
Cons
With all the new metrics it seems like they are finding ways to not pay people. The job has become very impersonal and now they want reps to go out of their way to make the customer happy. Problem is that if the employee is emotionally drained are they really going to care about that policy? It seems like everything is being taken away that made this a great company to work for. I feel like the long term goal is to downsize considerable and attempt to run the largest insurance company on a shoe string budget and 5 reps total.