Ok job, could be better with overhaul changes to claim process - Claims Associate - Express State Farm Employee Review

3.0
Sep 11, 2016
Recommend
CEO approval
Business outlook

Pros

Pay is ok but could be more in regards to the stress level of the job and consistent time on phone,great coworkers mostly , beautiful office space, great holiday pay

Cons

Phones phones phones , being graded on following schedule hurts customer service and does not add a remarkable experience to the customer, more training on claims and doing s complete job

Explore other reviews about State Farm

5.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership, great culture, work-life balance

Cons

Very fast-paced work, pay could be higher

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

1058
See reviews by: Helpful|Rating|Date|All