It's just OK - Project Manager Smartsheet Employee Review

3.0
Jul 20, 2025
Recommend
CEO approval
Business outlook

Pros

There are plenty of good people here. I've also learned quite a bit in my time here and there are some really smart people to learn from. If you like working remotely then this is the place for you. Benefits are also good (but could be better).

Cons

There are also plenty of not good people here. For a work collaboration software company, there are definite weaknesses when it comes to collaborating internally here. It is a bit of a gaslight factory. People use excuses for why they don't respond or communicate. Lots of incompetent people in leadership levels that should either not be in their current roles or have been sent packing long ago. Product UI (which is improving) is still 20 years behind in alot of areas (such as the premium apps). It's also clear a good chunk of product and engineering have no idea how customers use the product when issues come up and product changes are pushed through.

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Smartsheet Response
11mo
Thank you for taking the time to leave a review. We’re happy to hear that you’ve enjoyed working with your colleagues, we have amazing employees! We also appreciate your feedback around areas for improvement. Internal collaboration and communication are priorities for us, and we recognize that delivering a consistent employee experience requires ongoing attention during times of change. Feedback like yours helps highlight where we still need to improve. We've recently welcomed many new leaders who are deeply committed to fostering success for their teams and our company as a whole. Regarding salaries, our compensation team conducts an annual review of all pay ranges to ensure that we remain competitive in the market. Thank you again.

Explore other reviews about Smartsheet

5.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

Great collaborative environment and competitive

Cons

Easily overwhelmed with phone calls, chats, and emails.

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Smartsheet Response
2w
We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
1.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Cons

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

1
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Smartsheet Response
3w
Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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