Stay As Far Away As Possible (SDRS Included) - Sales Smartsheet Employee Review

1.0
May 10, 2021
Recommend
CEO approval
Business outlook

Pros

-Good Benefits -Good Customers -Great place to learn about sales -IF you're in APAC/EMEA still a great place

Cons

2 years ago, this was a great place to work, now, managers will suck the life out of you to try and hit astronomical investor expectations. -Don't care about any of the workers (especially the sdrs) -Unrealistic quotas -No work-life balance (60+ hours) -Reps are Abusive towards SDRs and reject their opps for no reason -Toxic work culture -No concern for Diversity at all -No Growth at all -Always look externally to fill roles -POLITICS THROUGH THE ROOF

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Smartsheet Response
5y
First and foremost, any abusive or otherwise unprofessional behavior is not tolerated and should be reported to our People Team so that it can be dealt with directly. We’re committed to a culture that supports our employees and their career progression. Part of that process has been to ensure managers are having quarterly goal-setting and development discussions with their employees, and to provide both employees and managers with the training to make those conversations intentional and productive. While Worldwide Field Operations rapidly grows, we’ve worked to prioritize opportunities for advancement, with many of our current leaders having been promoted into their roles. We encourage employees and managers to set stretch goals, but my expectation is that those goals are realistic and attainable—as evidenced by the success of our most recent quarter, hitting our metrics across the board. My door is open to any employee who would like to discuss these or any other concerns further. —Mike Arntz, CRO and EVP Worldwide Field Operations

Explore other reviews about Smartsheet

5.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

Great collaborative environment and competitive

Cons

Easily overwhelmed with phone calls, chats, and emails.

1.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Cons

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

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Smartsheet Response
1w
Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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