It was ok for a while - Technical Support Shopify Employee Review

3.0
Feb 1, 2025
Recommend
CEO approval
Business outlook

Pros

I liked the variety of the work I was doing, I was part of the language team when it just started and then did support on social media. I'm sad to have learned that it doesn't exist anymore. I liked the team and the culture. The perks were nice too!

Cons

Didn't feel like we were heard, complicated to communicate to solve issues that would have improved our work. Felt like we were just a tiny small team in the whole company of thousands of employees and we didn't really matter. We did voice it often and it didn't matter. For some reason, I was trying my best to do quality work but the more I tried to do what they told me to change, the worse my score became. It's like, the more they told me to not be myself, the worse my work quality was. I felt too micromanaged. We functionned several months at first without even a team lead, and honestly it was awesome, we did good work, we built the team together. We did want a team lead so that things were less scrappy, but honestly once we got team leads it became worse and worse.

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5.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing company with incredible product

Cons

None that I can think of

2.0
Jul 8, 2026
Recommend
CEO approval
Business outlook

Pros

- decent culture built around supporting entrepreneurship - availability of AI tooling - fully remote

Cons

- low and non-competitive pay compared to other tech companies - backwards comp and impact system they think is "innovative" and unique, but it's really just a system to keep comp and titles capped

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