Customer Success Guru - Anonymous employee Shopify Employee Review

5.0
Oct 2, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

~ Company has very "strange" interview process - strange in a good way - the questions are not your standard "What are 2 strengths & 2 weaknesses" they are very different in their approach to hiring not just the right people for the job/position but the right people culture wise. Those with a broad range of talents fit better with the company than those who are one track minded. ~Company thus far has been great with onboarding - very open and welcoming. Lots of intro sessions with upper management. Very open to talking and exploring the world of Shopify with you. ~Perks once transition period seem amazing ~Company is growing quickly so lots of chances to expand your career

Cons

~Still have a 6 mth development period so no access to health benefits and perks until those 6 mths have passed

Explore other reviews about Shopify

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

2.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Legacy Shopify ICs and lower-level managers are excellent and generally quite nice (company's Canadian after all) Caliber of engineering talent is generally high Dev-friendly stack (Ruby/Rails) Bleeding-edge AI adoption with unlimited token budget

Cons

Recently brought over a CTO from Microsoft: he brought with him a lot of not-at-all-nice people who are highly political, frequently rude/condescending to legacy Shopifolk, and make consistently bad/dev-hostile technical decisions Bleeding-edge AI adoption is being used to justify unreasonably increased expectations

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