Support Team in Shambles - Support Guru Shopify Employee Review

1.0
Sep 20, 2018
Recommend
CEO approval
Business outlook

Pros

The people you work with are great. Solid perks.

Cons

The support team grew incredibly rapidly and they were left flying by the seat of their pants, not knowing what they were doing. Incredibly stressful work environment, and the perks were ultimately not worth the stress, which is why I left as a Guru. Felt like being in high school with all the toxic gossip, and some people were let go because of rumours about their personal lives. Lots of secretive things happening behind closed doors.

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5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

3.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great folks to work alongside. Work-life balance can be good, but depends upon the team/organization you are on.

Cons

Continuous layoffs have led to a poor work culture.

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