Shopify Guru - Anonymous employee Shopify Employee Review

3.0
Jul 18, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working from home is really cool. Laptop and stuff is sent to you which is very fancy. Good training provided and decent pay for a support role. All the members are supportive and so far squad leaders seem to have a good knowledge of the platform and are willing to give you a hand if you need it most of the time. Benefits are a big plus as you can expense many things to the company. I like the fact that all the people here have to go under the guru training and many high responsibility roles were gurus in the beginning.

Cons

The role is stressful and emotionally draining, specially when dealing with rude merchants or when you don't get the help you need during a live contact. Very fast path and a good bit of workload everyday, which frequently leads to staying overtime to finish your queue (a few extra hours per week, specially during the first months). This is accepted and reenforced (get s**t done, even if your shift is over). Only the lunch break (30 minutes) is scheduled. You can take small breaks after informing your squad and if the queues allow it. It seems that Ireland does not have many opportunities apart from being a guru. No multilingual roles despite being a company operating worldwide and having a multilingual customer base. I can see why some employees may quit around the 6 months mark as this is not a sustainable long term role unless your personality is really fit.

avatar
Shopify Response
8y
Hey thanks for taking time to leave such a detailed review! It’s true - being a Guru and working directly with the entrepreneurs who rely on Shopify may be one of the most rewarding roles in the company, but it’s also one of the most challenging! As you mention, many people in high-responsibility roles at Shopify have worked as Gurus, because that experience is so valued across the company. Through programs like Bridging the Gap people in all types of roles at Shopify regularly to listen-in on support calls to maintain an up to date sense of what it’s like to be a merchant using Shopify, and the challenges they’re facing. If you’re looking for opportunities to apply the experience and skills you’ve gained as a Guru to other roles at Shopify, I hope you won’t hesitate to apply to positions we advertise internally, well as any position on our public careers page that looks like it could be perfect for you! Shopify puts huge value on the work that Gurus do, but we recognize that it’s a challenging position, and we’re always looking for ways to make the experience better for people who do that work. To that end, it’s great to have the perspective and feedback you’ve shared here - I hope you’ll share it with your lead as well! Thanks!

Explore other reviews about Shopify

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

1.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

High comp and AI forward. One of the few remote places left.

Cons

Upper management basically openly disdains the “working class”, and it’s a major jostle among the VP and Director level for currying favor with the CEO. The investment in AI tooling is smart but also the C suite majorly suffers from AI psychosis, it’s embarrassing, actually.

See reviews by: Helpful|Rating|Date|All